Technical Support Engineer - Email Security (FortiMail)

Job description

Fortinet is growing and we are expanding our EMEA technical support teams in Prague Technical Assistance Centre, we are looking for strong technical support engineers at all levels. We require candidates with the ability to identify and resolve problems in a timely manner; to gather and analyze information and to skillfully develop alternative solutions for customers. All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information. Key Responsibilities: Develop core competency on Fortinet product line and technologies - To provide direct technical support via the phone and ticketing system to our customers and partners through-out the EMEA Region. - Analysis, technical investigation and resolution of reported problems involving the following products: FortiMail, FortiSandbox, FortiVoice . - Reproduction...