Guest Service Agent

Job description

Job DetailsJob Location: Sheraton Miami - Miami, FL 33142Position Type: Full TimeSalary Range: $16.00 - $16.00 HourlyTravel Percentage: NoneJob Category: Customer ServiceABOUT THE ROLE We are looking for a Guest Service Agent to join our team! As a Guest Service Agent, you will represent the hotel throughout all stages of the guest’s stay. By working with all hotel personnel, you will ensure every guest experiences the highest customer care. Their primary responsibilities are welcoming all guests to the hotel as well as bidding them farewell, assisting guests with checking in and out as well as assisting with luggage, transportation within the Miami area, other miscellaneous requests, providing information about various features of the hotel, but most importantly, interacting with guests to provide a most memorable hotel experience. A Guest Service Agent is responsible also for monitoring guest flow while keeping the lobby and entrance presentable at all times. Essential Duties: Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning rooms, and issuing room keys in accordance with property policies a...