Junior Customer Assist Officer (Hardship & Early Arrears)

Job description

ABOUT ORDE FINANCIAL: ORDE is a rapidly growing non-bank residential and commercial mortgage lending business committed to elevating Australian specialist lending standards. We provide comprehensive product solutions and deliver leading service levels, leveraging digital capabilities and deep industry experience. We are passionate (and a bit obsessed…) about being disruptive and pushing hard to improve the experience and results for mortgage brokers. Our purpose “Built for Brokers” is clear and simple and define our entire strategy (delivering better experiences, more value and opportunity, anticipating more needs and communicating more solutions, for brokers and their customers). ABOUT THE ROLE: We are looking for a Junior Customer Assist Officer who is passionate about supporting customers through financial difficulty and proactive in managing early-stage arrears. You will play a vital role in delivering empathetic, compliant, and effective assistance while helping customers navigate challenging circumstances. Your key responsibilities will: include: timely follow‑up and effective resolution. empathetically to hardship and arrears enquiries across multiple communication channels....