Senior Office Services Manager

Job description

Senior Site Manager, MS Site Management Position Profile: The Senior Site Manager is accountable for daily operations of a medium‑ to large‑sized team, which may include a complex site and/or multiple sites. This role ensures full contract compliance across all contracted services—including Copy Services, Courier Services, Managed Print Services, Hospitality, Imaging, and Mail Services—through SLA performance and client feedback. The manager is responsible for talent selection, assessment, recruiting, hiring, onboarding, employee retention, staff training and development, succession planning, and performance management, including employee counseling. Job Duties and Responsibilities: - Manage daily operations of a medium‑ to large‑size site while leading a medium‑large team of direct reports. - Prioritize complex projects while effectively managing multiple and competing priorities. - Foster an inclusive, high‑performing team environment in which SLA objectives are consistently met. - Demonstrate expert knowledge of Ricoh products and offerings; provide strategic and tactical insights by collaborating with counterparts across business units. - Improve operational quality through eff...