Remittance Processing Associate II

Job description

Job Description About This Job: Processing customer payments and exceptions in a timely and accurate manner to customer accounts. Schedule: Monday–Friday, 7:00 AM – 3:30 PM Optional overtime available What you will be doing: Open and scan incoming mail manually and via automated equipment. Ensure work is routed to the correct customer, identifying discrepancies across multiple client accounts. Pull and process exception items keyed and balanced from another FIS site. Prepare customer payments for processing. Coordinate setup and maintenance of remittance processing equipment. Perform research and adjustments on client transactions. Maintain inventory of processing supplies. Prepare outgoing collection notices for negotiable instruments (e.g., bonds, food stamps, foreign items). Upload documentation and maintain accurate records. Support other areas within the department as needed. Educational Requirements: High school diploma or GED required. What you bring: Minimum 1 year of mail sorting or remittance processing experience. Ability to lift or move up to 30 pounds. Strong attention to detail and accuracy. Proficient written and verbal communication skills. Knowledge of remittance p...