Functional Support Analyst I (Service Desk)-554

Job description

JOB SUMMARY: Responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating those requests when needed. These requests include but are not limited to: providing technical assistance to users of personal computers, assisting with desktop publishing as well as with web-based applications (to include maintaining, upgrading, customizing and troubleshooting applications and/or systems software and peripheral devices). Problem resolution tasks may involve the use of diagnostic and help request tracking tools, as well as requiring the provision of in-person, hands-on help at the desktop level for end users. STARTING SALARY: $25.65 hourly/ $53,352.00 annually CORE COMPETENCIES: - Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service - Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve - Organizational Excellence - Takes owner...