Customer Support Team Lead

Job description

Customer Support Team Lead - Italian About the team: At SumUp, we're passionate about supporting small businesses. We believe everyone should have access to flexible, fair, and easy-to-use technology that helps bring their ideas to life. Every day, millions of people around the world dream of starting their own business—and we're here to help make that happen. Our long-term ambition is to close the loop by turning everyday transactions into lasting relationships between businesses and their customers. Our Customer Support teams are the frontline ambassadors of this mission. We guide our merchants through challenges, help them navigate our products, and ensure that every interaction reflects the care and quality we stand for. As we continue to scale, we're committed to maintaining a world-class support experience that empowers small businesses to thrive. As a Team Lead, you'll play a key role in shaping this experience. You'll support, mentor, and develop a team of Customer Support Specialists, ensuring they have the tools, knowledge, and confidence to deliver outstanding service. You'll work closely with cross-functional partners to improve processes, elevate quality, and drive ope...