Service Desk Analyst II - Goizueta Business School

Job description

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description: The Service Desk Analyst II provides front-line IT support to faculty, staff, and students, independently resolving moderately complex technical issues while ensuring high levels of customer satisfaction. This role plays a key part in incident and knowledge management, service improvement, team collaboration, while maintaining clear, consistent communication. The position also includes hands-on support for classroom technology and preparation of enterprise-managed devices to meet the institutional needs of the Goizueta Business School. KEY RESPONSIBILITIES: - Supports faculty, staff and students to maintain customer functionality and satisfaction. - Independently resolves most moderately complex IT issues. - Recognizes patterns of issues and proposes solutions to prevent issue recurrence and improve efficiencies. - Processes customer information and verifies location and equipment throug...