RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

Job description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking a self-motivated, results oriented RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER) . It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! Click here to see our job video MAJOR RESPONSIBILITIES: - Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department - Participate in front end staffing and training activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management - Provide regular coaching and feedback to associates in regards to customer satisfaction and...