Senior Customer Success Manager, Construction

Job description

FieldAI is transforming how robots interact with the real world. We build risk-aware, reliable, field-ready AI systems that take on some of the hardest problems in robotics and unlock the potential of embodied intelligence. Rather than relying solely on off-the-shelf, purely data-driven approaches or transformer-only architectures, we take a pragmatic path that combines cutting-edge research with real-world deployment. Our systems are already deployed globally, and we continuously improve performance through rapid iteration informed by real field use. In San Francisco, our team focuses on bringing FieldAI’s technology to customers through sales, customer success, and solutions engineering. We partner closely with customers to understand their operational needs, translate real-world challenges into deployable robotics solutions, and support successful adoption in complex, unstructured environments. We are looking for a Senior Customer Success Manager to own strategic customer relationships across our construction accounts and help ensure successful adoption of FieldAI’s technology in the field. This role is equal parts relationship management, operational problem-solving, and cross-...