Virtual Service Center Agent (Spanish Preferred) - Chubbuck

Job description

Do you have excellent organizational and critical thinking skills? Do you enjoy directly helping others at work? Do have sales or customer service experience? If so, you could be the perfect candidate for our Virtual Service Center Agent role at ICCU! ICCU’s mission is to help our members achieve financial success. As a Virtual Service Center Agent, you will serve our members virtually by helping them manage their accounts, understand and qualify for various Credit Union products and services, and receive the service that they need. At work, your Primary Responsibilities will include: - Opening new accounts for members and businesses, answering member questions, and performing transactions using the online VideoChat channel. - Communicating with members in a professional, accurate, and timely manner using phone, text message, and email. - Interviewing and qualifying members for loans and other products within the requirements of the policies established by the Credit Union. - Researching and making appropriate corrections for members with account problems. - Gathering needed data and verification documents from members and real estate partners. - Maintaining a knowledge of, promoti...