Credit Counselor I (Hybrid) - Santa Fe, NM

Job description

Description Role Overview: The Credit Counselor manages delinquent accounts by contacting members, analyzing financial situations, and recommending solutions to resolve defaults. This role requires proficiency in core systems and collections platforms, accurate documentation of collection efforts, and processing of claims and extension requests. The position promotes member education, ensures compliance with regulations, and contributes to departmental and organizational success through teamwork and proactive problem-solving. Join Our Team at Del Norte Credit Union! We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning. Location: Midtown Branch located in Santa Fe, NM. NOTE: Training for the first month will be held in Espanola, NM. Candidates residing outside the Santa Fe or Espanola area will be required to travel; mileage reimbursement will be provided. Essential Funct...