Channel Performance and Continuous Improvement Lead

Job description

At ahm, we think work should work with you. Because let’s face it, life’s too short for a job you dread. Work means different things to different people. We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone. At ahm, we’re about keeping health cover simple, affordable and human. We’re currently looking for a Performance & Continuous Improvement Lead to join us on a 6 ‑ month fixed ‑ term basis, playing a key role in uplifting capability, performance and coaching across our customer care channels. This role plays a key part in bringing our brand promise to life by creating a high‑performance, customer‑first coaching culture. The role: Reporting to the Head of Customer & Contact Centre, you’ll design and embed coaching and performance frameworks that support our frontline and leaders to deliver exceptional customer outcomes. Working closely with Operations, Ways of Working and improvement partners, you’ll drive performance uplift, consistency and continuous improvement across all customer interactions. What you’ll do: - Design,...