Client Services Manager

Job description

About NetVendor NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust. About the Role: The Client Services Manager is responsible for overseeing daily business operations to ensure efficiency, productivity, and profitability. This role manages processes, teams, and resources to support company goals and drive continuous improvement. Additionally, this individual is responsible for leading a team to deliver exceptional customer service and technical support. This role ensures daily support operations run efficiently, service levels are met, and customers receive timely, high-quality resolutions. The ideal candidate is data-driven, customer-focused, and experienced in managing cross-functional support teams. Key Responsibilities: Team Leadership & Supervision: - Manage, coach, and develop a team of Tier 1/Tier 2 support - Conduct regular 1:1 meetings, performance reviews,...