eXpert Care Desk, Concierge - (REMOTE)
eXp Realty · US
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere...
Job description
We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in the US. Who is eXp?: Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us! What you will do: Providing white glove service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system. Helping to direct agents to where they need to go for help in different areas of our compan y. - Frontline support for the ticket system - Cross-trained in all areas of onboarding & after onboarding - Provide white-glove service to the agents - Answer inquiries in Intercom - Follow up with NPS detractors - Other Accountabilities as Assigned How you will grab our attention: If you thin...