Customer Support Engineer

Job description

Do you want to step into a high-tech world with a strong focus on innovation? Do you want to be a real business partner for our customers by offering value-added propositions? Are you looking for a position in which you can fully exploit your commercial, analytical and technical skills? Do you want to do this in an international, global, but personal environment? Then this might be your chance to become a part of our innovative and enthusiastic Service Team. In this role you will perform installations, repairs and maintenance of complex scientific and analytical instrumentation. What are your responsibilities?: What do you need to be successful in this role? - Repair and maintenance of complex scientific and analytical instrumentation - Perform installation of equipment from delivery to sign-off - Respond to customer by telephone within 4 hours to evaluate problem - Perform preventative maintenance per maintenance schedule - Inform appropriate personnel on all problems using ESCALATION procedure - Maintain manuals - Submit electronic paperwork timely and accurately - Maintain excellent communication with Regional Manager on all matters - Process parts return and repair in accordanc...