Reservations Agent (Seasonal)

Job description

SUMMARY: This position educates and entices callers into booking a reservation while matching the caller’s needs to the most suitable accommodations. It serves to maximize sales in rooms as well as golf, spa and restaurants on property while promoting goodwill and a good image for the resort on the phone. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Attend GTRS Orientation and Guest Relation classes. - Accurately book reservations in the computer, inputting correct departmental codes. - Answer phone calls promptly and professionally. - Know the entire layout of the property and be able to describe, in great detail, the various accommodations and facilities available. - Know/Understand all special promotions, packages, and rates. - Have a working knowledge of the Group Reservations, Front Desk, and Housekeeping areas and how they relate/interact with the Reservations Department - Handle no show reservations, cancellations, guarantees and direct billing according to departmental procedures. - Typing, filing, and other clerical duties pertaining to the Reservations Department - Attend GTRS Orientation and Guest Relation classes. - Maintain an up-to-date information book and email - Report...