Player Services Representative 3rd Shift

Job description

Description Red Mile team members are driven by their desire to create outstanding experiences for both our patrons and fellow employees. We pride ourselves on being a part of an organization whose focus is to bring world-class entertainment to those living in and visiting the “Horse Racing Capital of the World.” If you aspire to create memorable experiences, we invite you to explore our exciting and dynamic career opportunities. Summary: Player Services Representatives are the first team member new guests interact with when they enroll into the Red Mile Player’s Club. Representatives are responsible for promoting outstanding customer service, professionalism, safety, security and discretion of guest information received at all times. Essential Duties: - Always greets guests in a courteous and positive manner. - Always ensures players receive exemplary guest service when explaining, instructing and assisting guests with the benefits of Red Mile Rewards Cards. - Efficiently and accurately creates and maintains Red Mile Reward accounts. - Ensures all essential New Enrollee Data is accurate and complete. - Is thorough and accurate when inputting/changing guest information for new or e...