Supervisor- Poker

Job description

JOB SUMMARY: Assists with the operations of the Poker Room in compliance with Indiana Gaming Commission rules. Promotes and maintains the utmost integrity and high quality customer service to all patrons and employees. KEY JOB FUNCTIONS: - Supervises and verifies the operation and conduct of designated game areas. Ensures games are dealt to the customer reflecting a high degree of proficiency and to the pace of the customer. - Supervises poker dealers and provides training to ensure proper procedure of casino rules and regulations. - Maintains bank floats. - Reports significant cash and cheque transactions. - Verifies issuance of credit after all necessary signatures are confirmed. - Tracks essential play and relays all pertinent information. - Acts as role model and motivates subordinates to provide superior level of customer service to the guests. - Handles guests concerns quickly and efficiently within scope of authority. - Verbally informs Manager, as well as Surveillance of unnatural or irregular play. - Verbally informs Manager of disputes on game. - Knows and abides by IGC Regulations and company policies and procedures. EDUCATION and/or EXPERIENCE: High school diploma or eq...