Manager, Service Ops

Job description

Date Posted: 2026-03-10 Country: United States of America Location: OT372: SS - SEATTLE, WA 3315 South 116th Street #149, Seattle, WA, 98168 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. On a typical day you will: - Ensure field employee safety and quality of service in your territory - Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards - Ensure effective and efficient allocation of available resources such as manpower and materials - Conduct field education training with field workforce - Improve efficiencies, managing route schedules and callback rates - Understan...