Global Credit and Collections Lead

Job description

Primary Duties & Responsibilities: - Oversee daily credit and collections operations and serve as the escalation point for credit determinations, order hold issues, extended payment term requests, adjustment approvals, cash application, and AR banking concerns. - Promote consistent adherence to global credit and collections policies and actively support ongoing improvements. - Lead initiatives to improve DSO, reduce delinquency, and strengthen overall receivables performance. - Promote effective use of the collections module to prevent avoidable order holds and improve workflow accuracy. - Manage relationships with external partners such as D&B, CreditRiskMonitor, and third‑party collection agencies. - Collaborate with global and cross‑functional teams to resolve issues, support process improvements, and drive operational consistency. - Identify and implement opportunities to leverage AI and automation to modernize credit, invoicing, and collections processes. Education & Experience: - High school diploma or equivalent required; bachelor’s degree in Finance, Accounting, Business, or a related field preferred - 5+ years of credit and collections experience, ideally within a glob...