Supervisor - Slots

Job description

JOB SUMMARY: As primary responsibility, supervises the operation and personnel in Slot Operations on assigned shift. Provides support, assistance and excellent guest service to all patrons. KEY JOB FUNCTIONS: - Ensures departmental compliance with all regulatory, internal controls, policies and procedures. - Supervises staff performance as pertains to department procedures, customer service and compliance with Indiana Gaming regulations. - Verifies and reviews jackpot transactions. - Complies with IRS and internal controls regarding payouts. - Administers coaching and provides staff development. Leads staff in proper performance of duties. - Reviews and resolves employee grievance as provided in the collective bargaining agreement. - Assist patrons, investigates complaints and provides resolution. - Assists and provides support daily to ensure an efficient operation. - Ensures service equipment is handled safely and with reasonable care. - Communicates with team members regularly to facilitate the effective flow of communication throughout the company. - Responsible for keeping current on staff and supervisory trainings to include: quality guest service, responsible gaming, safety...