Service Design Manager

Job description

Join our dynamic, fun, and impact-driven Product & Services Management team at Foxway CWS!: As a senior Service Design Manager , you will own and continuously improve the service-specific value propositions across our circular product journeys ensuring our solutions remain market-leading, customer-centric, and commercially viable. You will design, optimize, and scale (Device-as-a-Service and lifecycle) services, bridging business, technology, and operations. From discovery to implementation, you will map journeys, define blueprints, and identify opportunities for innovation, always embedding circular principles (reuse, refurbishment, recovery) to maximize sustainability and lifecycle value. This is a cross-functional, senior role with clear responsibility for service quality, customer experience, and operational scalability. You will influence and educate colleagues and customers to deliver real-world solutions, not just concepts on paper. The role reports to VP Product & Services Management within Foxway CWS. You will: - Lead service design projects across digital and physical touchpoints, from insight to delivery. - Create service blueprints and define scalable processes for depl...