Senior Desktop Support Analyst

Job description

Job Title: Senior Desktop Support Analyst Location: York Hospital, York, Maine (On-site) Department: Information Technology Overview: The Senior Desktop Support Analyst provides crucial second-line support as a key member of our Managed Services team. This role is responsible for assisting internal users experiencing problems with IS-supported software and hardware. Your mission is to ensure the stability and performance of our desktop and laptop environments, resolving technical issues efficiently and effectively to empower our teams and support our business operations. Key Responsibilities: Identify and resolve desktop and laptop hardware problems. Perform initial network troubleshooting and determine the appropriate escalation path. Proactively resolve virus issues and implement preventative initiatives. Assist in new system deployments, including loading appropriate software as needed. Manage and resolve incidents escalated from first-line support. Create and maintain support documentation for customer and departmental use. Provide suggestions and information on projects to improve departmental services. Assist in the development of web pages for the Intranet and third-party ap...