CX & Technology Specialist

Job description

Dealership: L0105 Lithia Home Office Lithia & Driveway | CX & Technology Specialist At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People , and a strategy that creates possibilities and pushes us to reach our potential. We are looking for a Customer Experience (CX) & Technology Specialist to help optimize the digital customer experience across our dealership ecosystem. This role combines technology expertise, vendor management, operational consulting, and performance analysis to drive adoption, improve customer engagement, and maximize technology ROI. If you are passionate about automotive retail, customer experience, and emerging technology, this is an opportunity to make a measurable impact at scale. Location: Remote (U.S.-based): Travel: Up to 25% across the U.S. and Canada Compensation Range: $75,000-10...