Team Leader with Polish

Job description

Job Title: Team Leader with Polish Job Description: We are looking for a motivated and supportive Team Leader to guide a team of call center associates working on an exciting project within the tobacco industry, focused on tobacco heating devices. In this role, you will be responsible for the day-to-day leadership of your team, ensuring a positive work environment where everyone feels supported and empowered to succeed. You will play a key role in driving performance, helping your team achieve targets, and delivering excellent customer service. Core Responsibilities: - Lead with Impact: Oversee day-to-day activities of talented advisors ensuring they adhere to company policies and legal requirements. - Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance. - Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary. - Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction. - Communication Champion: Keep your team updated on expectations and...