Customer Service Representative, Terra West Management Services

Job description

Description Essential Functions: Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department. Core Competencies: An individual should demonstrate the following competencies to successfully perform the essential duties and responsibilities of this position: - Excellent interpersonal, written, and oral communication skills - Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections - Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment - Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone - Must possess and be able to demonstrate strong influencing and closing skills - Strong organizational and problem solving sills - Ability to communicate on all levels; internally and externally - Ability to lear...