IT Technician Support

Job description

Job Title: IT Technician Support. IT Technician Support - is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution: equipment and meeting/event support - Analyze issues and formulate solutions - Troubleshoot system, application and hardware issues - Ensure customer is updated on ticket progress - Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV - Work directly with customers to solve problems - Utilize internal IT Knowledge Base to both provide and find solutions to known issues - Use external information to research and resolve issues when needed - Consistently update the ticket tracking system w...