Customer Service Representative (Full-Time)

Job description

Overview Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests. Responsibilities: - Assist the Service Center Manager - Take and deliver messages for the Service Center Manager and Account Managers - Provide assistance to Drivers - Prepare bills of lading and delivery receipts - Maintain excellent communication with external and internal customers as well as interline companies May be asked to assist with: - Payroll - Data entry - Freight reports - Driver collect reports - Billing and filling Qualifications: - Skillful in Microsoft Office Programs - Excellent keyboarding skills - Has worked in a fast paced environment and has excellent attention to detail - Experience with handling a high volume of phone calls - Exceptional communication and customer service skills Benefits: - Stable and growing organization - Competitive weekly pay - Quick advancement - Customized training program - Professional, positive and people-centered work environment - Modern facilities - Comprehensive benefits p...