Operations Associate - Financial Viability

Job description

Join our Financial Viability business unit within Equifax Australasia Credit Ratings, where you will play a key role in providing essential financial assessments for businesses across Australia and New Zealand. You will act as a primary point of contact, liaising with company directors and financial professionals to secure market-sensitive information and ensure the seamless delivery of high-quality assessment reports. What you will do: Collect and procure critical data required for the production of financial assessment reports. Conduct introductory phone calls and requests for information with company Directors, Accountants, or Financial Controllers. Secure essential non-disclosure agreements (NDAs) for the analyst team. Contact third-party referees to evaluate performance on similar engagements. Log all details of customer and subject interactions accurately to maintain a clear audit trail. Support the analyst team to manage and meet customer Service Level Agreements (SLAs) through efficient processing and follow-up. Produce polished, timely correspondence for diverse stakeholders, ensuring professional brand consistency. Identify and raise potential risks or issues to the Servi...