IT Field Engineering Manager

Job description

Job Title: IT Field Engineering Manager Global Grade: GG14: Location: Farnborough, Malvern or Boscombe Down Role Type: Permanent – Full Time Role ID: 19594: Role Purpose: A capability lead in IT operations is responsible for strategically growing and maintaining the essential skills, processes, and technologies required to deliver IT services effectively, ensuring the team can meet business objectives. Their purpose includes developing talent, improving operational efficiency through frameworks like Agile and ITIL, fostering continuous improvement, and providing expert consultation to senior leaders on capability-related matters. They act as a strategic partner to senior stakeholders across business functions, influencing and enabling the delivery of cross-functional initiatives and transformation programmes. Key Accountabilities: Technical Strategy Development: - Promote knowledge sharing, training, and self-service enablement. - Lead efforts to automate processes, implement AI/ML for operations, and explore innovative technologies to enhance services. - Develop and execute strategies & roadmaps for IT infrastructure, aligning with broader organisational goals and digital strategi...