Associate Director, AI Product

Job description

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions. Optus is on a mission to transform how Australians live, work and connect — and AI is central to that journey. We are seeking an Associate Director, AI Product Management to lead enterprise‑wide AI product innovation and drive measurable business impact across customer service and sales. This is a senior product leadership role where you will shape the AI strategy, roadmap and execution of AI‑powered customer experiences. Acting as a critical bridge between technology, business and customers, you will ensure AI solutions are scalable, ethical and aligned to Optus’ broader strategic vision What You’ll Do: - Lead the AI product strategy and roadmap, aligning AI initiatives with customer service and sales priorities - Champion AI‑driven innovation across the organisation, embedding an AI‑first mindset - Build and scale enterprise‑grade AI products, setting industry benchmarks for customer experience - Own and deliver outcomes across conversational AI, intelligent routing and predictive automation, tied to OKRs - Translat...