Manager, Customer Scoping & Planning

Job description

How you’ll make an impact: As the Manager of Customer Scoping & Planning, you’ll help define and oversee the process for how we translate customer needs into executable plans. You’ll bring structure to ambiguity, align teams around priorities, and ensure we set customers and internal teams up for success from the outset. This role sits at a critical intersection in the customer journey — connecting Sales, Solution Engineering, and Services to ensure we move from deal to delivery with clarity, alignment, and confidence. You’ll play a key role in balancing customer goals with Strata’s internal resources — helping us scale effectively, via automation and innovative approaches, while maintaining a high bar for customer experience. This includes shaping how we scope work, plan resources, and develop customer-ready implementation roadmaps. In this role, you will: - Partner with Sales, Solution Engineering, and Services to scope customer engagements, translating business needs into clear, actionable implementation plans and customer-first decisions - Own processes related to customer scoping and planning, adopting a continuous improvement mindset and a focus on AI automation opportunities...