Caesars Rewards Representative - Full Time (Harrah's Joliet)

Job description

Join our team as a friendly, energetic Caesars Rewards Representative dedicated to creating exceptional guest experiences while enrolling new members and supporting our loyal players. In this fast-paced, guest-focused role, you’ll promote the benefits of Caesars Rewards, share exciting promotions, and connect guests with everything Harrah’s has to offer. If you thrive on customer service, multitasking, and building relationships, this is your opportunity to shine on the casino floor. Flexible availability, strong communication skills, and a passion for hospitality are essential. ESSENTIAL FUNCTIONS: Completes all other duties as assigned. REQUIREMENTS: - Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program. - Greets and welcomes customers with a smile as a company representative. - Serves as Caesars Rewards and customer service role model for other employees. - Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs. - Resolves customer issues according to the Service Recovery model using Service Recovery tools. - Constantly seeks ways to improve friendly, helpful service and reduc...