Customer Account Analyst

Job description

Customer Account Analyst Department: Revenue Protection: Employment Type: Contract / Temp: Location: Dublin 18: Compensation: €36,000 / year: Description: We are looking for a target-driven Customer Account Analyst to work within the growing Revenue Protection team. This role requires an individual who has the ability to work on their own initiative and develop and refine processes as the business continues to grow. This is a critical role to the business ensuring accuracy of customer charging, handling discrepancies and facilitating repayment negotiation. Aspects of the role will involve fraud analysis, account management and technical consumption analysis. For this reason, strong numerical and excel skills combined with energy industry experience will be a distinct advantage. Key Responsibilities: - Comparison of charging on PPP Meter to ESB Meter - Validating that our systems are charging in line with the meter of record (ESB Networks or GNI Meters). - Detailed account analysis including consumption validation, tariff checks, top-up checks to understand the underlying cause. - Engaging with network operators, technicians and customers to determine the underlying cause and resolv...