Customer Technical Support Specialist (NEN)

Job description

Overview CUSTOMER TECHNICAL SUPPORT SPECIALIST (NEN) (RDTE): Bowhead has a job opening for a Customer Technical Support Specialist (NEN) in Dahlgren, VA. The candidate will provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). Responsibilities: - Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. - Assist users with data migrations whenever the user's system is Tech Refreshed. - Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. - Provide public folder management support (e.g., permission and administrator roles). - Provide share drive management including administrative responsibilities, training content managers, and configuration management duties. - Maintain and develop IT related procedures required to support the organization. - Provide support to Information Management/Information Technology/and Information Assurance related data calls required...