Payroll Client Services Manager

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally. About the opportunity: The Customer Support Manager is responsible for overseeing the day-to-day operations of the Managed Services payroll support team to ensure efficient, compliant, and high-quality service delivery. This role focuses on leading operational excellence, managing customer relationships, supporting continuous improvement initiatives, and ensuring payroll services are delivered in accordance with agreed service levels, company standards, and compliance requirements. The role requires a strong people leader with excellent customer service, operational management, and problem-solving skills. The Customer Support Manager acts as a...