Sales Coordinator
MCR · Rosemont, California, US
Chicago ORD IL Hyatt Regency SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean,...
Job description
Chicago ORD IL Hyatt Regency SECTION ONE: MCR Universal Role Standards EXECUTIVE SUMMARY: CLEANLINESS and FRIENDLINESS!: The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE: - Happy Guests - Spotless Cleanliness - Product Consistency & Quality - Teamwork DUTIES AND EXPECTATIONS: 1. Happy Guests 2. Teamwork SECTION TWO: Sales + Service Coordinator, Role Specific Duties and Expectations The Sales + Service Coordinator will play an important role in the overall success of our sales team. The ideal candidate will have the ability to connect with people in a meaningful way. They will have a hands-on approach that will contribute to satisfied and loyal clients. Responsibilities: SECTION THREE: Qualifications & Requirements Qualifications: - Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile. - Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed. - Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores. - Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency. - Hotel...