Pharmasource and Ostomysource Customer Service Technician

Job description

Pharmasource and Ostomysource Customer Service Technician Citywest Dublin: Permanent Role: The Role: As a Pharmasource and Ostomysource Customer Service Technician, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your responsibilities will include customer support and issue resolution. MAIN DUTIES & RESPONSIBILITIES: - Assist Sales and Customer Services Manager and Team Lead in driving a Customer Service Team that provide a best-in-class customer service and achieve monthly sales targets - Contribute to the running of the PSOS Customer Service Team, ensuring strong time management and organisational skills are employed - Provide support to the PSOS Team Lead as required to resolve customer queries - Ensure customer orders are managed appropriately and in a timely manner within SLA - Maintain department product Master Data requirements - Establish a working relationship with all relevant vendors, raise orders, monitor backorders and track shipments where required - Liaise with various other Departments within Uniphar to resolve issues and achieve results - Assist the PSOS Team Lead and higher management to constantly rev...