Team Member

Job description

Team Member POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20/20 guest expectations. Guest Expectations: Well-Trained - (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate. - Is very knowledgeable and answers guest questions quickly and accurately - Is well prepared and remains calm and productive during busy times; does not look rushed. Neat and Well -Groomed: - (Clean) Follows JIB uniform and grooming standards. - Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled. Friendly: - (Friendly) Acknowledges each guest with a smile, treats everyone with care and respect, always has a positive and friendly attitude. - Makes guests feel welcome and special by being ready, s...