Social Media Community Manager

Job description

The role is responsible for running and managing communities on a daily basis, also including the operational management of Nokia’s YouTube channel. Working closely with Social Strategy Lead and cross ‑ functional stakeholders, you will translate strategic direction into effective execution, foster meaningful two ‑ way engagement, and help protect and enhance Nokia’s reputation in social environments. Run and manage Nokia’s social media community on a day‑to‑day basis, including LinkedIn, Twitter/X, Instagram, Facebook, YouTube and Reddit. Assist with running Nokia’s YouTube channel as part of the wider social ecosystem, including channel administration, community management, comment moderation, and community tab engagement. Manage community engagement across all platforms, fostering respectful, meaningful interaction, and driving positive sentiment. Moderate comments, conversations, and discussion threads, applying agreed governance, moderation standards, and escalation processes. Apply Nokia’s tone of voice, community guidelines, and brand standards consistently across social platforms. Work closely with Social Strategy Leads to align community activity with channel strategies, c...