Senior Help Desk Technician

Job description

Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret: Location : Alaska – Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirements, U.S. Citizenship is required. ) Description: C3EL is seeking a cleared Senior Help Desk Technicia n to join our on-site team in Alaska at Fort Richardson and Fort Wainwright. This position will provide direct IT support to users across multiple network environments, ensuring rapid response and issue resolution in accordance with established Service Level Agreements (SLAs). The Senior Help Desk Technician will troubleshoot hardware and software issues, support system imaging and deployment, and assist with network and Active Directory management in support of U.S. operations. Responsibilities will include, but not be limited to: - Provide Tier I–II technical support for SIPR, NIPR, and CENTRIX environments. - Troubleshoot and resolve issues related to hardware, software, servers, mobile devices, and A/V equipment. - Manage and track incidents through Altiris Help Desk and Remedy ticketing systems. - Perform system imaging and OS deployment using Altiris Deployment Solution (DS) or SCCM. - Administ...