Senior Client Success Manager, Banking & Insurance Vertical (R-18970)

Job description

Responsible for building trusted and strong relationships with the designated client accounts by managing the ongoing client contractual relationships, operational delivery of services, identifying value added solutions to generate revenue growth while retaining and satisfying the client, and overall portfolio management for the respective line of business. Post Sales Support Portfolio size is significant in the Banking & Insurance vertical. Essential Key Responsibilities/Job Summary: Onboarding & Implementation, Product Teams, Value Adoption & Training needs. Data Advisory, Global Data Content, Technical Implementation Consultant/Solution Architects, Customer Service). - Single post-sales support point of contact for customers for value & impact conversations. - Coordinate (quarterback) with appropriate internal teams as needed (i.e. Delivery, - Conduct Customer Value Touchpoints (Documentation of Customer Use Cases & KPI’s, User Adoption/Product Utilization, Solution Optimization.): - Identify/coordinate Customer Training needs. (Entire portfolio of customers – supporting 1-3 Client Directors.): Agreements) and KPIs (Key Performance Indicators) as defined in the contracts are met...