Front Desk & Member Experience Coordinator

Job description

Benefits: This Isn't a Typical Front Desk Job At D1 Training North Shore, the front desk is the heartbeat of the facility. You're not just checking people in — you're setting the tone, building relationships, and making sure every member walks out feeling like they belong here. We train youth athletes, adults, and competitive teams. Our coaches are serious about results. We need someone at the front who matches that energy and takes just as much pride in the experience as the coaches do on the floor. If you're the kind of person who remembers names, moves fast, and genuinely enjoys being around motivated people — keep reading. - Flexible schedule - Free uniforms - Training & development What You'll Actually Be Doing: Member Experience: - Greet members by name and make them feel like regulars from day one - Manage check-ins and keep class flow smooth during busy windows - Be the go-to person for questions, concerns, and first impressions Front Desk Operations: - Process memberships, transactions, and retail sales - Handle incoming calls and inquiries quickly and professionally - Manage scheduling, appointment confirmations, and daily organization Social Media & Content: - Capture re...