Crew Accommodations Operations Manager

Job description

What We Need Corpay is hiring a Crew Accommodations Operations Manager to join the TA Connections division within the Lodging line of business, supporting airline clients that have operations in the UK/EMEA region. In this role, you will lead a global crew accommodations team with full responsibility for operational performance, staffing, and service delivery. You will build and develop high-performing teams, manage workforce planning and succession, and ensure financial, operational, and SLA commitments are met. The role partners closely with internal teams—including Account Management, Invoicing, Product, and IT—and external airline clients and hotel & transportation vendors. You will drive operational excellence through performance metrics, process improvements, and technology initiatives, while resolving operational, system, and billing-related issues to support accurate invoicing and high customer satisfaction. This position reports to the Director of Operations, is an “In Office” position, that will work from our corporate office located in Sheraton Heathrow Hotel conference center, Colnbrook Bypass, West Drayton UB7 0HJ, and requires domestic and international travel (up to...