Sales Retention Account Associate (FL) - Bilingual Preferred
WM · Tupelo, Mississippi, US
Bilingual preferred! We are looking for a Spanish speaking skillset for this role. We would like this person to speak, read, and write fluently in Spanish in...
Job description
Bilingual preferred! We are looking for a Spanish speaking skillset for this role. We would like this person to speak, read, and write fluently in Spanish in order to be qualified. Work Situation: This will be a hybrid work situation, with a 50% in-office expectation. Our office address in Tupelo is: 499 South Gloster, Ste B2 – Tupelo, MS 38801. Candidates need to be local to the area. The work schedule is Mon-Fri 7am-4pm. Quick Snapshot: In this position, you will become a retention expert! You’ll split your time between inbound and outbound calls with our customer base to resolve issues and secure updated service level agreements, utilizing new technology to facilitate the outreach process. You will learn effective negotiation techniques that will enable you to “Save, secure, and convert” customers who want to cancel their contracts with us, while also upselling and closing new business when the opportunity arises. About You (The Ideal Candidate): You are extremely organized and have an innate ability to multi-task effectively. You love using the phone. You love to not only talk with people but want to truly help them. We’re looking for a customer champion - someone who wants to...