SR Tech Service Desk

Job description

What success looks like in this role: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. - Provides Tier 1 and Tier 2 support. Troubleshoots and resolves complex issues including: - Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. - Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. - Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. - Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore,...