IT Support Technician

Job description

About the Role As an IT Support Technician, you become an integral part of our organization's technical support infrastructure. Your role is pivotal in maintaining the efficiency and functionality of our internal operations. Swiftly addressing and resolving technical issues across various platforms and systems is crucial to our success. You'll provide frontline assistance to both on-site and remote team members, diagnosing and efficiently resolving hardware, software, and network issues to ensure minimal disruption to user productivity. Additionally, your contribution to the onboarding process for new employees, specifically in the provisioning process, is essential. Furthermore, your dedication to creating and maintaining our knowledge base documentation ensures accurate and accessible support resources for the team. This role is 100% in-office in our Columbus, Ohio office working 8:00am - 5:00pm Eastern Time (ET). We will not consider remote candidates nor candidates not located in Columbus, Ohio. Responsibilities: - Act as the primary point of contact for all support requests, providing prompt and efficient technical assistance through various channels, including chat, tickets,...