Customer Operations Lead

Job description

About Bastion Bastion enables financial institutions and enterprises to issue regulated stablecoins, generate revenue on reserves, and expand their ecosystems. Bastion’s platform combines stablecoin issuance, secure custody, and seamless orchestration for cross-border transfers, on/off-ramps, and stablecoin conversions. With Bastion’s platform and APIs, businesses can create and scale their stablecoin network, while optimizing revenue, compliance, and control. You can check out our Guide for Candidates here to learn more about our work. Overview: We're hiring a Customer Operations Lead to be the front line of support for Bastion's partners — starting with our highest-profile integration. You will be the person responding to partner escalations every day, triaging technical issues, and working directly with engineering, product, finops, and compliance to resolve them. You'll also build the processes, knowledge base, and tooling that make all of that sustainable and scalable. This isn't a "build the playbook and hand it off" role. You'll be doing the work — fielding partner inquiries, managing escalation workflows, and holding the line on what's in scope and what isn't. As volume gro...