Patient Scheduler 3, Vascular Lab, Full-Time

Job description

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . Shift: Full-Time, 40 hrs. M-F Days, Schedule may vary (depending on availability) ​ Work Location: University of Miami Hospital UTower - Vascular Lab - This is an onsite position. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. - Oversees scheduling workflow of all departmental patient schedulers. - Provides daily pending orders and scheduling reports to manager. - Provides first available reports on a weekly basis or as needed to manager. - Triages diagnostic technologist worklist schedule on a daily basis to ensure there are no discrepancies on the schedule. - Works with EGAIN web-based system to constantly monitor phone volumes and agents for daily quality assurance. - Performs quality assurance checks on calls and provide individual reports for each assigned agent on a weekly basis. - Assists supervisor wit...